By model and serial
Each appliance gets its own record. Search a serial off the plate and its whole history comes up.
Early access · The appliance repair package
Software for appliance repair shops.
Tekne's appliance package puts the machine on file: every fridge, washer and range by model and serial, on top of Tekne's scheduling, dispatch and invoicing.
MODEL WRF555SDFZSERIAL WR5392871ON FILE
Every machine on file
The model number tells you what it is
Type the model and Tekne suggests the machine type, and for a Kenmore, who actually built it.
A photo of the plate
The tech photographs the rating plate at the machine, and it stays on the record.
History that stays with the machine
When the house changes hands, the machine's visits are still there, along with who owned it and when.
When it comes back
Your repair, still covered?
A callback is linked to the job it came from, and the return visit is charged only for what your warranty no longer covers.
The same fault again
When a machine comes in with the same complaint for the third time, its record says so.
Manufacturer bulletins
Bulletins and recalls are matched to the machines on file by serial range, and a part fitted under a bulletin records which one.
What it has cost
The machine's record shows what its repairs have cost its owners so far.
A price book that starts full
The package comes with a starting list you price once: 179 common complaints, 107 repairs and 11 access surcharges, across more than 20 kinds of machine, from fridges and laundry to wall ovens and range hoods. Labour is flat-rate by machine type, parts are always on, and you set every number.
Opening to a small group of shops first
For appliance repair shops in Canada and the US. Early shops get a direct line to the people building it, and a say in what comes next.